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Everyone went out of their way to help.
Confusion over pickup, timescales etc. (though in all fairness solved by the offer of dropping the car off at work). Incredibly difficultly in actually speaking to anyway, and I never obtained the quote for some work that I asked for.
Work completed on time and the car returned looking pristine
Excellent service. See above comments where went the extra mile.
Liam was great, kept me completely up to date with progress and had to do a lot of chasing with the insurers who were poor.
Organised and executed with no fuss at all and everything happening as it should when it should.
The lady on the service reception was most proficient in taking details of the oil temperature concern of my vehicle and very efficient in allocating my courtesy vehicle whilst my vehicle was being attended to
Then resolved the confusion around my service plan.
Service very good. Loan car available, and able to collect car outside of service dept hours. Only negative was a wait of a few weeks for appointment
Friendly, informative and proactive staff are a credit to the business
went to plan
They did what they were asked to do in a pleasant manner.
The service is second to NONE! Welcoming, friendly, caring, efficient staff. Really has the personal touch. Special mention:- Aidan, Liam, Natasha, Sarah. While you wait - the tea/coffee facilities, cakes & sweets - much appreciated too.
Superb service with friendly and informative staff.
Always great service
very friendly and great customer service
I took my car for an a fast track brake fluid service which was done very quickly and my car was cleaned inside and out all in under 90 minutes as promised.
No issues acceptable outcome
Due to the above comments
The service checklist said the windscreen washer bottle had been checked and the item was ticked and coloured green. The day after the service the car warned me that the bottle needed refilling.
Every made simple and no issues with the process
Fast helpful service, immediate attention, treated as a highly valued customer
Service was booked at first available date which already was a three week wait. This was the 2nd January and the service advisor said that it was very busy. This should not matter for my scheduled service
Good communication and service from everyone I dealt with
Promised a car valuation and possible re-finance package. Never received it
Car serviced correctly. Paint scratches arising from the free valet were less impressive.
Service itself fine
Once you manage to get Baron's Camborne to answer the phone to book an appointment it does become easier. Due to past experience my wife and I now book our cars in for service via their Bedford facility.
Excellent experience, only thing to note on improvement would be for more regular contact with customers to update them - I went 36 hours after dropping my car without a call
Work done on time, car clean in and out.
All problems were fixed
Service was great - finished it ahead of time and even removed the spider from the car for me!
Service of the car was fine and as expected, attention to detail and communication from customer services was very poor. had already placed a complaint and have received a response, however there are still emails awaiting a response 13/12/17
Very patient, very attentive and I liked the fact that the courtesy car was a new one and a higher spec than my own.
Very helpful and efficient
The process of handing the car over and the pickup after the service, was executed in a professional and friendly manner. The work has always been completed within the timescales given and to the highest standards.
All items completed
very friendly and efficient
You failed to read and follow clear instructions regarding contacting me. This meant I received no information that my car needed to be kept overnight, until I returned to collect car, resulting in wasted 2 hour round trip and impact on work next day
My car was collected and taken for service by a very pleasant driver and returned after the service.
Great service and customer service
Excellent customer support
The arrangements for the work were made flawlessly and to suit me and on completion full explanations of the work were given and the problems fixed.
Only reason I didnt give 5 stars was due to the fact that the guy said my car was ready to be picked up but once I got there, I had to wait around for 10 minutes for it to be cleaned.
Polite, efficient staff. Thorough service provided.
It was evident that the car had NOT been through the workshop for preparation prior to its sale. So I discovered a number of issues with incorrect tyre pressures, loose trim and rattles that should have been dealt with prior to my collecting the car
Efficient and friendly service
I was very pleased on this occasion with the service. I needed a courtesy car while my car was being serviced and was offered a 5 series rather than the 3 door 1 series allocated, since I needed space for my daughter as well. 5 Stars :)
The free health check has shown up a few faults which were not shown on the last service . Thus proving that the technician did a proper job .
Outstanding member of staff
I waited while my car was serviced & the facilities were superb, clean & coffee was very good.
Barons has provided a very high level of service, so i am completely satisfied.
Fixed the problem, and records showed that technicians had properly investigated, fixed and tested the issue. Nice to have the car valeted too, although it got dirty again as soon as I drove it away!
the car was out of action for several days (i.e. over a weekend) because parts had to be found, but the job was done very well and the car delivered to my home
Asked for rear wiper blade to be replaced. It wasnt.
I booked an oil and inspection II service three weeks in advance; however on the appointment day the service desk stated they did not know what the car was booked in for, and consequently did not have all parts, which forced me to have another visit.
The BMW garage in Kings Lynn acknowledged this was a mistake on their part and asked me to mention this to your team and to make sure the dates were re-set in line with the purchase date. This wasn't done and my service history is still incorrect.
Car collected and returned with no hassle
Staff all very friendly. Dropped car off and got a prompt and courteous call back when it was ready to pick up.
I have been very satisfied so far,with more work to be undertaken this score will probably go up.
From booking car in for service through to collecting car after service, all members of staff were very efficient.
Love my new car and had professional help with care of the car
Worked around My time schedul
Polite, work done in time, quality waiting area. Free car wash. Result.
They tried for three days to find the fault on by car but could not hear it hopefully its gone for good
Service reception were very helpful.
Service done as requested promptly and cost as stated.
My car went in because of a recall notice. I received a car checklist but nothing telling me whether the recalled problem had been resolved and I still haven't got round to finding out yet.
Staff were great, polite, efficient, couldn't have done more.
Can normally get a booking a short notice, nice surroundings in which to wait, staff always helpful and knowledgeable.
Aaron was attentive and patient, and I have the perfect car for my needs
My sales rep (Adam Bonnett) was friendly, informative, patient, and kept me well informed as to the progress of my order. In addition, my car was built and delivered with expediency, and much earlier than originally anticipated.
Straight forward process and hassle free.
Adam has been really great to work with throughout the process, very efficient and personable, and provided an excellent service.
Was fast accurate and what I expected
Everything was easy, no pressure, I got a great car at a great price.
No nonsense service - emphasis on finding the right car for our needs. And putting up with kids & Basset Hound in the showroom
The suggested 11 - 12 week delivery time turned into 16 weeks, and the promised weekly update on schedule only happened once. I feel that we were spun a line on schedule to ensure a quick order, rather than a true min-max expectation.
Really friendly staff and great coffee! Kept updated with progress of car and easy to understand explanation of car features during handover.
Lovely staff, felt very well taken care of.
Order process very professional and new vehicle arrived earlier than expected.
No suggestions to make to improve the experience. We got a warm reception and all questions were answered fully.I appreciated that there was just the right amount of "chat", with no over the top approach or attempt to feel like a long lost friend!
Mohammed Elharrak at Barons Cambridge gave excellent service and smoothed the whole process. Very friendly and courteous. Good advert for BMW
Everything worked smoothly, from initially wandering round the dealership to actually picking up the car. The level of service that Mo offered on the sales side was excellent and he kept me informed of progress throughout
Very straight forward experience
Stephanie Thompson, the sales person we dealt with, was extremely knowledgeable and helpful.
The BMW Centre had a model of the car I wanted available for me to look at in the showroom and a similar model to test drive. Staff were able to demonstrate all of the options and finishes in the showroom.
Couldnt be more professional if they tried.
Straight forward process with the sales exec and business managers who are helpful and responsive.
Excellent service and support from the sales guy (Adam Bonnett) and product genius
This would be 5* if the car was not delayed - it took quite a while to find out why there was a delay.