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ABOUT BARONS CAMBRIDGE.

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Kevin Appleton

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Used Car Manager
  • Department BMW

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

Anthony Murphy

Local Business Development Manager

James D'Arcy

Sales Executive & Motability Specialist
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive & Motability Specialist
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Robin Angell

BMW Sales Executive

Steph Johnson

BMW Sales Executive

Darren Lumley

BMW Used Car Sales Executive

David Hall

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Nick Bell

Parts Manager

Sarah Moore

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Will Horner

Service Advisor

Charlotte Rowland

Retention Specialist

Mandy Taylor

Receptionist

Rebecca Hunneyball

Receptionist

James Trillwood

BMW Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick and easy service

Service

Re-queried scuff on bumper and awaiting reply still

Service

Everything was completed and recorded to my satisfaction.

Service

Staff seem to lack basic knowledge and the computer systems they have to use are slow and unreliable

Service

Prompt service with good feedback despite another fault being identified.

Service

KEPT INFORMED AND UPDATED

Service

The centre had to wait for Hq authorisation to complete my job which it never got in time. So I need to rebook.

Service

Because I was completely satisfied. Though I missed the nice little pieces of flapjack and brownies that you used to get with coffee.

Service

Speechless

Service

Staff as always attentive and engineers first class

Service

Because I can't give no stars and I still have the problem but less money in the bank

Service

Quick, easy and reliable.

Service

Not happy with my inspection

Service

Short video of service and checks being done on car. Quick service and being kept up to date on progress.

Service

Always good communication about when the car will be ready. Polite and courteous staff.

Service

The service done on a timed/waiting appointment which was really convenient and quick. The vehicle was also washed as part of service, but was left in worse condition than when arrived with heavy water marks across the car.

Service

Polite Helpful Can't praise the team highly enough

Service

Adam!

Service

All spot on bar reception not calling back with a lost item.

Service

Very efficient service given by Sam in service department

Service

Took 5 days to replace my amplifier. Was left without a car for 4 of the 5 days which was difficult. I received no communication on one day when my advisor was off, only to turn up expecting to collect my car and being turned away.

Service

Satisfied customer. However, getting an appointment was an issue. It took me 6 weeks to get an appointment.

Service

I hate the sense of patronising superiority displayed by so many BMW service employees, that they don't believe what you are saying to them, but they believe everything the car computer tells them.

Service

this score was because of the courtesy shown to me by the collection person and the very tidy way the vehicle was returned to me

Service

I was informed when I arrived that vehicle was also due a oil change and filter change in 1500 miles but it couldn't be don't in the same 90 minutes as the brake fluid change . it's a shame I have to bring the vehicle back in 4 weeks again

Service

I was kept fully informed. I had reminder calls prior to the appointment and I got a great loan car.

Service

All aspects of the service were undertaken to my satisfaction.

Service

Face to face staff are good, telephone and online booking poor.

Service

The problem was not solved although the company claimed that it was. We have just driven to Italy for the summer in a car which will not reliably start.

Service

Excellent & quick service by salesperson (Jake). The sales experience was the best I have ever had

Service

Barons were very helpful in the process of car purchase and took much trouble to find a car to fit my needs and budget. The service transactions have all been extremely efficient. Barons dealt with some scuff marks in the paintwork without charge.

Service

collected and delivered in good time. good communication. work done as planned

Service

Will from the service department was excellent, keeping me informed at every step.

Service

The service and loan car experience were perfect.

Service

They provided a prompt and efficient service and were sympathetic about BMW UK's failure to address my concern

Service

Supplied me with a courtesy car and accommodated my changes to the booking without fuss.

Service

As per answer 1, the Service Desk gave very good service.

Service

No complaints

Service

I had some damage to the paintwork on my front bumper!

Service

I was surprised to be charged for handbrake adjustment but otherwise very satisfied.

Service

The service department carried out thorough checks and inspections but could find no indication of a problem and the symptom still exists therefore not completely satisfied.

Service

This service (customer service) was a much better experience than my last visit which was poor. I welcomed the small video from the engineer which helped me to understand the process.

Service

They kept me updated all along and their were no surprise. Friendly and courteous.

Service

Excellent Service

Service

My car broke down (clutch collapsed to the floor) and I went through the inconvenience of breakdown recovery and repair. Yet BMW were unable to find a fault with the clutch. Which leave me to live with the uncertainty of another imminent breakdown.

Service

Not really Barons fault but pain not to have the seat cover replaced at same time, as I now have to go back to Barons for a second time with eats into my business time given how long it takes to get a slot.

Service

Unable to do anything about the appalling loan car. Next service months away. Not level of customer service I would expect.

Service

I am unsure about the tyre report. I have subsequently been to a tyre specialist and they totally disagreed with the report.

Service

My dealings with the Service section were, as usual, pleasant speedy and efficient. However the complimentary wash and hoover was unusually poor. Parts of the car were still wet and streaky. It looked like a rushed job.

Service

The service was carried out with no problems.

Service

See above. How could I possibly recommend you?

Service

Generally ok but I think I should have been provided with a courtesy car without paying a £20 per day rental fee, which I declined and made my own transport arrangements.

Service

Expensive, expected to be covered by service agreement

Service

I opted for the service while you wait option, which I was told would take 90 minutes. This was guaranteed when booked, confirmed and when I arrived. The service took over 2 hours and no one came to find me or tell me why the delay....

Service

Ok service Everything never seems straight forward with barons

Service

On time and very helpful

Service

just great service no wonder its BMW the number ONE

Service

The work was completed efficiently

Service

No record of fast lane booking

Service

Very friendly and helpful team

Service

Because the service was knowledgeable, friendly and prompt.

Service

This was my first service of my car and it was carried out efficiently.

Service

Friendly staff who are always happy to help and frequently go above and beyond to make the customer happy

Service

Very friendly staff and mechanic.

Service

Everything was done and explained to me clearly had a clear understanding of what was to be done on the day

Service

Issues not resolved, and have not been contacted back as should have happened

Service

great service and the advisor was excellent

Service

Easy to book, serviced while I waited, ready in good time and car nicely washed

Service

They had an appointment for me at short notice, I used the fastlane option which worked well. Only let down was the quality of their valet, the car had a quick wash and hoover. Not the best job I've seen, but then they did it in just over 90 minutes

Service

Service seemed okay - hard to tell, though. The service took a little longer than I was expecting; when it was booked they said it would be 2 hours but I was there for 2.5 hours, hence my slightly lower rating.

Service

Relatively short waiting times, MOT and service carried out as requested. Car was cleaned but I suspect by machine as several areas were not cleaned very well, e.g. wheels.

Service

I had been told that my sit and wait appointment would only be an hour and a half, it ended up being 3 hours.It was only when I chased the service department that they then explained why. I had been waiting and no one had the decency to tell me.

Service

Barons Cambridge always deliver. Great team.

Service

Very professional experience but that's what I'd expect given the amount that I'm paying.

Service

Servicing was excellent, although the service log in the car hasn't updated.

Service

I have always been well received by all the staff and made to feel special

Service

see Above

Service

Wasted time and expensive prices.

Service

Charlotte Cinque our contact with Barons Cambridge was very knowledgable about the car we were buying & very helpful when we collected the car

Sales

Everything happened whey they said it would. Plus Robin Angel helped me out with VT collection of my old car which really made the whole process a lot easier and saved me an awful lot of stress and effort.

Sales

I was informed at all stages of our new car's progress.

Sales

Adam Bonnett was an absolute professional and kept us up to date as to the arrival of our car. Cannot recommend him and the showroom staff enough!!

Sales

They were very courteous and very responsive. They were able to answer all my questions and did a great job in making me feel like a valued customer

Sales

Professional and friendly staff, and a highly competitive deal.

Sales

They where not too pushy and gave us plenty of time to review what we wanted.

Sales

Robert was amazing. Great guy, very service minded

Sales

Highly enjoyable process from start to finish. Robert "went the extra mile" in making sure everything went smoothly.

Sales

Very easy from beginning to end.

Sales

Sales executive sourced vehicle to our spec and offer a fair deal that we could afford. No pushy sales.

Sales

Great focus on customer

Sales

Some things could have been handled better - for example, the model number in the V5C registration document is 840d but the car I purchased is an M850i.

Sales

Great service with honest and clear information