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Quick and easy service
Re-queried scuff on bumper and awaiting reply still
Everything was completed and recorded to my satisfaction.
Staff seem to lack basic knowledge and the computer systems they have to use are slow and unreliable
Prompt service with good feedback despite another fault being identified.
KEPT INFORMED AND UPDATED
The centre had to wait for Hq authorisation to complete my job which it never got in time. So I need to rebook.
Because I was completely satisfied. Though I missed the nice little pieces of flapjack and brownies that you used to get with coffee.
Staff as always attentive and engineers first class
Because I can't give no stars and I still have the problem but less money in the bank
Quick, easy and reliable.
Not happy with my inspection
Short video of service and checks being done on car. Quick service and being kept up to date on progress.
Always good communication about when the car will be ready. Polite and courteous staff.
The service done on a timed/waiting appointment which was really convenient and quick. The vehicle was also washed as part of service, but was left in worse condition than when arrived with heavy water marks across the car.
Polite Helpful Can't praise the team highly enough
All spot on bar reception not calling back with a lost item.
Very efficient service given by Sam in service department
Took 5 days to replace my amplifier. Was left without a car for 4 of the 5 days which was difficult. I received no communication on one day when my advisor was off, only to turn up expecting to collect my car and being turned away.
Satisfied customer. However, getting an appointment was an issue. It took me 6 weeks to get an appointment.
I hate the sense of patronising superiority displayed by so many BMW service employees, that they don't believe what you are saying to them, but they believe everything the car computer tells them.
this score was because of the courtesy shown to me by the collection person and the very tidy way the vehicle was returned to me
I was informed when I arrived that vehicle was also due a oil change and filter change in 1500 miles but it couldn't be don't in the same 90 minutes as the brake fluid change . it's a shame I have to bring the vehicle back in 4 weeks again
I was kept fully informed. I had reminder calls prior to the appointment and I got a great loan car.
All aspects of the service were undertaken to my satisfaction.
Face to face staff are good, telephone and online booking poor.
The problem was not solved although the company claimed that it was. We have just driven to Italy for the summer in a car which will not reliably start.
Excellent & quick service by salesperson (Jake). The sales experience was the best I have ever had
Barons were very helpful in the process of car purchase and took much trouble to find a car to fit my needs and budget. The service transactions have all been extremely efficient. Barons dealt with some scuff marks in the paintwork without charge.
collected and delivered in good time. good communication. work done as planned
Will from the service department was excellent, keeping me informed at every step.
The service and loan car experience were perfect.
They provided a prompt and efficient service and were sympathetic about BMW UK's failure to address my concern
Supplied me with a courtesy car and accommodated my changes to the booking without fuss.
As per answer 1, the Service Desk gave very good service.
I had some damage to the paintwork on my front bumper!
I was surprised to be charged for handbrake adjustment but otherwise very satisfied.
The service department carried out thorough checks and inspections but could find no indication of a problem and the symptom still exists therefore not completely satisfied.
This service (customer service) was a much better experience than my last visit which was poor. I welcomed the small video from the engineer which helped me to understand the process.
They kept me updated all along and their were no surprise. Friendly and courteous.
My car broke down (clutch collapsed to the floor) and I went through the inconvenience of breakdown recovery and repair. Yet BMW were unable to find a fault with the clutch. Which leave me to live with the uncertainty of another imminent breakdown.
Not really Barons fault but pain not to have the seat cover replaced at same time, as I now have to go back to Barons for a second time with eats into my business time given how long it takes to get a slot.
Unable to do anything about the appalling loan car. Next service months away. Not level of customer service I would expect.
I am unsure about the tyre report. I have subsequently been to a tyre specialist and they totally disagreed with the report.
My dealings with the Service section were, as usual, pleasant speedy and efficient. However the complimentary wash and hoover was unusually poor. Parts of the car were still wet and streaky. It looked like a rushed job.
The service was carried out with no problems.
See above. How could I possibly recommend you?
Generally ok but I think I should have been provided with a courtesy car without paying a £20 per day rental fee, which I declined and made my own transport arrangements.
Expensive, expected to be covered by service agreement
I opted for the service while you wait option, which I was told would take 90 minutes. This was guaranteed when booked, confirmed and when I arrived. The service took over 2 hours and no one came to find me or tell me why the delay....
Ok service Everything never seems straight forward with barons
On time and very helpful
just great service no wonder its BMW the number ONE
The work was completed efficiently
No record of fast lane booking
Very friendly and helpful team
Because the service was knowledgeable, friendly and prompt.
This was my first service of my car and it was carried out efficiently.
Friendly staff who are always happy to help and frequently go above and beyond to make the customer happy
Very friendly staff and mechanic.
Everything was done and explained to me clearly had a clear understanding of what was to be done on the day
Issues not resolved, and have not been contacted back as should have happened
great service and the advisor was excellent
Easy to book, serviced while I waited, ready in good time and car nicely washed
They had an appointment for me at short notice, I used the fastlane option which worked well. Only let down was the quality of their valet, the car had a quick wash and hoover. Not the best job I've seen, but then they did it in just over 90 minutes
Service seemed okay - hard to tell, though. The service took a little longer than I was expecting; when it was booked they said it would be 2 hours but I was there for 2.5 hours, hence my slightly lower rating.
Relatively short waiting times, MOT and service carried out as requested. Car was cleaned but I suspect by machine as several areas were not cleaned very well, e.g. wheels.
I had been told that my sit and wait appointment would only be an hour and a half, it ended up being 3 hours.It was only when I chased the service department that they then explained why. I had been waiting and no one had the decency to tell me.
Barons Cambridge always deliver. Great team.
Very professional experience but that's what I'd expect given the amount that I'm paying.
Servicing was excellent, although the service log in the car hasn't updated.
I have always been well received by all the staff and made to feel special
Wasted time and expensive prices.
Charlotte Cinque our contact with Barons Cambridge was very knowledgable about the car we were buying & very helpful when we collected the car
Everything happened whey they said it would. Plus Robin Angel helped me out with VT collection of my old car which really made the whole process a lot easier and saved me an awful lot of stress and effort.
I was informed at all stages of our new car's progress.
Adam Bonnett was an absolute professional and kept us up to date as to the arrival of our car. Cannot recommend him and the showroom staff enough!!
They were very courteous and very responsive. They were able to answer all my questions and did a great job in making me feel like a valued customer
Professional and friendly staff, and a highly competitive deal.
They where not too pushy and gave us plenty of time to review what we wanted.
Robert was amazing. Great guy, very service minded
Highly enjoyable process from start to finish. Robert "went the extra mile" in making sure everything went smoothly.
Very easy from beginning to end.
Sales executive sourced vehicle to our spec and offer a fair deal that we could afford. No pushy sales.
Great focus on customer
Some things could have been handled better - for example, the model number in the V5C registration document is 840d but the car I purchased is an M850i.
Great service with honest and clear information